FREQUENTLY ASKED QUESTIONS

What is IntesisHome

IntesisHome is an Eco-Friendly system that will allow you to control any Air Conditioner, Heat Pumps or Air to Water units using both web interface services and iPhone, iPad, iPod or Android devices. The system is composed of an IntesisHome device and the Application. You can check the compatibles Air Conditioners, Heat Pumps or Air to Water units in our Compatibility List section.

Can I use IntesisHome with any mobile device?

At the moment, IntesisHome Application is available for iPod, iPad, iPhone and other devices with Android OS installed. All other devices can run IntesisHome using the web service, available for most web browsers.

What do I need to use IntesisHome?

In order to use IntesisHome and control your indoor unit(s), you need to:

1. Ensure that your Air Conditioner, Heat Pump or Air to Water unit is compatible with the system.
2. Acquire an IntesisHome device.
3. Internet connection in the building where the Air Conditioner, Heat Pump or Air to Water system is installed.
4. A WiFi device with access to the Internet.

Do you want more information? You can read a specific article of this question in our Support section.

Do I need an Internet connection to use IntesisHome?

Yes. IntesisHome is a cloud-based system that needs an Internet connection to work properly. The Internet is needed in the location of the user controlling the system as well as in the house/building where the IntesisHome devices are installed.

Where can I acquire IntesisHome?

The system is composed of an IntesisHome device and the Application. Next, you can find information on how to acquire both:

IntesisHome Device:
If you are interested in acquiring an IntesisHome device, please contact us through our contact form or search a partner in the partner section.

IntesisHome Application:
A free application that can be used from a web interface, through your web browser or from an application specifically designed for your iPhone, iPad, iPod or Android device.

How many IntesisHome devices do I need to control my climate system?

The IntesisHome device is only capable of controlling one single indoor unit (Air Conditioner, Heat Pump or Air to Water). Therefore, you need to acquire one IntesisHome device per each indoor unit that you want to control.

On the other hand, remember that the maximum number of IntesisHome devices that the IntesisHome Application can control depends on the license you are using.

The maximum number of IntesisHome devices that can be controlled with the same account is 50; If you need to control more than 50 devices, please contact us describing your project.

How can I install and configure IntesisHome?

In order to install and configure your IntesisHome device, please follow instructions listed below in the same provided order:

1. Install IntesisHome device.
2. Configure IntesisHome device.

Do you want more information? You can read a specific article of this question in our Support section. Read the article.

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