New Maintenance feature for IntesisHome

New Maintenance feature for IntesisHome

New Maintenance feature for IntesisHome

We explain you the best way to save money and energy with the new maintenance feature of IntesisHome.

Lowering the energy consumption is becoming one of the main goals in any company and home, to save money on utility bills and to protect the environment. Keeping the AC unit in a good shape is one of the best ways, so in IntesisHome we work hard to make sure we put in your hands all tools you need to make this possible.

These are some of the functionalities offered by IntesisHome for AC unit maintenance:

ERROR CODES AND DESCRIPTION

IntesisHome system is capable of reading the error messages generated by the connected AC units.
We show this error messages in our interfaces by marking the device control icon with a red exclamation mark.
If the user clicks that exclamation mark the error message will be showed.

MAINTENANCE AND FILTER CLEANING SCHEDULE

The system counts the real amount of hours the AC is ON and, basing on the AC manufacturer indications, it is possible to set up counters to know when the filters should be cleaned or a periodic maintenance is required. Once the timer reaches the time set, a notification will be showed in our system..

EMAIL AND PUSH NOTIFICATIONS

The user can get notifications in 3 different ways, and all of them are completely configurable.

  • An email to the primary user.
  • An email can be sent to a list of up to 5 users.
  • A push notification to the primary user.

THE NEW MAINTENANCE LOG

Until now, once the notification was read and the action needed was taken, the information disappeared from the system so the user could not see them any longer. From now on, and thanks to the Maintenance module, all these actions will be automatically recorded and available at any time. The new Maintenance feature gives you the chance to see all maintenance notifications given by the AC units within your installations on the same dashboard.

You will find this new functionality on the Maintenance icon located in the main control panel.

 

Once inside the Maintenance module all devices will be showed in the left-hand side, ordered by Facility and Zone based in our configuration. Depending on what we select the table shown will change.

 

1. Selecting a device, the notifications related to that device will populate the table with the following values:

  • Start: The date and the time when the notification prompted. The value will be showed in the Timezone where the device is placed.
  • End: The date and the time when the notification disappears.
  • Type: an image will show the notification type.
  • Description: A description of the notification showed.

2. Selecting a zone like “FIRST FLOOR”, for example, errors of all devices in that area will populate the table.

To differentiate what error goes with what machine a new column named Device will appear.

3. Selecting a facility like “HOME”, for instance, all errors given by the devices on that facility will be showed.

To differentiate what error goes with what machine two new columns will appear; Zone and Device.

All these notifications can be filtered by notification type and, of course, exported to a CSV file so you can easily work on them using excel or any text editor.

IntesisHome users already had the right information, right when it happens, so they could make the right decision. With the release of this new feature, we want to move one step forward giving the users the chance to consult anytime and anywhere the actions taken for the correct functioning of their AC unit.

We hope this functionality help our users to save energy by keeping the units working the best way possible. Enjoy!

 Any further question?

What is a push notification?

What is a push notification?

What is a push notification?

 The new capability of the IntesisHome system to send push notifications.

As many of you may be aware of, a new release of our IntesisHome app has been done, the v2.1. In this new release, we have added some new functionalities. One of the advantages of this new release states is the capability of the system to send push notifications.

What is a push notification?

Before explaining how it will affect the functionality of the system lets make sure everybody understands what we are talking about.

A push notification is nothing, but a message sent from our IntesisHome server to the app, so we can be sure the end user gets the message. The idea of these type of messages is to make aware the user that something changed even when the application is closed.

We can find a good example of push notification on WhatsApp. Your phone shows you an event every time you receive a message, so you know someone has written you without having the need to open the app. Once you see the notification, if you click on it the application is opened so you can see all the information and take the actions needed.

How does this work in IntesisHome?

This functionality is very useful since we can activate a push notification for example when an error happens in our system, so we can call the technician the sooner the better, or the ambient temperature drops below a certain temperature, so we can turn the HVAC system on. With these notifications, the IntesisHome server will be able to “awake” our phone so we know what is going on and we can act accordingly.

For IntesisHome system to know what messages must be sent, the user must subscribe to preconfigured alerts. The notifications available are the following:

  • AC unit error
  • AC unit error recovery
  • AC unit operation mode status change
  • AC unit set point temperature status change
  • AC unit On/Off status change
  • Ambient temperature below a selected temperature value
  • Ambient temperature above a selected temperature value
  • AC power consumption above a selected consumption value
  • Outdoor temperature below a selected temperature value
  • Outdoor temperature above a selected temperature value

*Not all notifications are available for all Intesishome devices

How to configure the push notifications in IH?

This concept of notifying changes is not new, we are just adding another way to notify. There has always been the email notification concept in IntesisHome, so you could send these notifications to your own e-mail account and, additionally, you can introduce up to 5 new recipients.

Obviously, this email notification system will remain, the Push Notification is another way to get the information, so you can decide which alerts and in which way you want to receive, adapting the system to your needs.

We try to make it easy for you, so we are just adding the option to get this push notifications by adding in the same menu a picture of a phone as well to indicate we want to get a push notification via the app.

To start enjoying this new feature, simply follow these steps next:

– Open the following URL in your web browser: https://user.intesishome.com

– Insert your username and password

– Click on the configuration icon

– On the left menu, select Notifications

Now, set up all notifications you want the way you want.

 Any further question?

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