During IntesisHome device configuration, you will need to connect directly with your Wi-Fi network (home or office network). In some cases, it is possible that your network is not visible due to several conditions such as:
4.1. Your Wi-Fi network is not well configured.
Please, check that your Access Point (AP) or router is available from another mobile device to ensure that your Wi-Fi network is properly configured.
4.2. Signal level is not strong enough.
Please, move your IntesisHome device as close as possible to the Access Point (AP) or router so signal is good enough.
4.3. Communication channel used is 12, 13 (reserved in the USA) or 14 (reserved in Japan).
By default, IntesisHome device works from Wi-Fi channel 1 to Wi-Fi channel 11 so it fulfills all international regulations. In case you are located in Europe or Japan, please remember to go to theSettings screen in the IntesisHome Device Configuration site to select the region where you are located so channels 12,13 or 14 will be enabled depending on your choice.
You can also try to change the communication channel using the Access Point (AP) or router configuration tool and fix the channel in a position between 1 and 11.
4.4. Your SSID (name of the network) is not public.
If your Access Point (AP) or router is not publishing the SSID, please go for a manual configuration in the IntesisHome Device Configuration site so you can introduce your SSID directly.
The SSID introduced should be the name of the Wi-Fi network where you want to connect to in your facility (home or office).
4.5. Wi-Fi channel interference.
In some situations, interference in the Wi-Fi channel where the Access Point (AP) or router is working may occur. Please, press the IntesisHome device button for 2 seconds and then release it. This may produce a reset on the IntesisHome device and a change on the working channel. Repeat this process up to three times. If no result is found, please get more information in our Connectivity section in this site or contact us through our contact form.