During IntesisHome device installation, you will need to connect directly with the IntesisHome device through a Wi-Fi connection. IntesisHome device may not be visible in the list of Wi-Fi networks of your Wi-Fi device (smartphone, laptop or tablet) due to different causes:
1. Not enough signal level.
Please, get close to the IntesisHome device to ensure enough signal level. Remember that metal surfaces can produce a Wi-Fi signal level drop down. Remember not to move far away from the device during configuration process.
2. Your Wi-Fi card is not activated
Please, check that the Wi-Fi card of your device is working properly. To check, try to connect to your Wi-Fi network and see if there is any problem.
3. Wi-Fi channel interference.
In some situations, interference in the Wi-Fi channel where the IntesisHome device is working may occur. Please, press the IntesisHome device button for 2 seconds and then release it. This will produce a reset on the IntesisHome device and a change on the working channel*. Repeat this process up to three times. If no results are found please get more information in our Connectivity section in this site or contact us through our contact form.
*This functionality is only supported by the last versions of our product. If after trying you see that the device is not working as described above, please contact us through our contact form.